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C-C4H56I-34日本語版受験参考書、C-C4H56I-34予想試験
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当社の製品には多くの面で多くのメリットがあり、C-C4H56I-34練習エンジンの品質を保証できます。まず、経験豊富な専門家チームが実際の試験に基づいて入念に編集します。第二に、C-C4H56I-34学習教材の言語と内容の両方がシンプルです。このコンテンツは焦点を強調し、洗練されたC-C4H56I-34の質問と回答を使用するキーをつかみ、学習者が最小限の実践で最も重要な情報を習得できるようにします。 3つ目は、学習者が教材を学習し、試験の準備をするのに役立つさまざまな機能を提供することです。
C-C4H56I-34予想試験、C-C4H56I-34参考書内容
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SAP Certified Application Associate - SAP Service Cloud Version 2 認定 C-C4H56I-34 試験問題 (Q23-Q28):
質問 # 23
What actions do you need to perform to create an incident for SAP Service Cloud Version 2? Note:
There are 2 correct answers to this question.
- A. Create incident through Settings > Incident
- B. Log incident through SAP for Me
- C. Activate Built-In Support
- D. Log incident with SAP Service Cloud user ID
正解:B、C
解説:
Creating an incident in SAP Service Cloud Version 2 involves utilizing the built-in support framework provided by SAP. This framework is designed to streamline the process of reporting and managing issues directly within the SAP ecosystem. Logging an incident through the SAP for Me portal is a critical step in this process, as it serves as a centralized platform for customers to access various SAP services, including support and incident management. Additionally, activating the Built-In Support feature within the SAP Service Cloud environment enables users to directly report issues from within the application, ensuring that incidents are captured accurately and routed to the appropriate support channels for resolution
質問 # 24
You have created and activated a new case type, but you forgot to assign a service catalog to it. How can you assign a service catalog to your new case type?
- A. Delete the Case Type and create a new Case Type with the required Service Catalog assigned to it.
- B. Deactivate the Case Type, assign the Service Catalog, save, and activate it again.
- C. It is not possible to change an existing Case Type, so deactivate it and create a new one.
- D. Execute the Create New Version action from the existing Case Type, then enter the Service Catalog and activate the new version.
正解:D
質問 # 25
Which of the following objects can be displayed in the Entities facet of the Customer Hub screen?
Note: There are 2 correct answers to this question.
- A. Cases
- B. Maintenance plan
- C. Service orders
- D. Registered products
正解:A、C
解説:
The Entities facet in the Customer Hub displays transactional objects linked to the customer:
* Service orders (B): Track service delivery or repairs.
* Cases (C): Record customer issues and resolutions.
* Maintenance plans (A) and registered products (D) appear in other facets (e.g., Assets).
References:
* SAP Help Portal: Customer Hub Entities Facet
* SAP Documentation: Entities Facet Configuration
質問 # 26
Which actions are necessary to use installed bases in cases? Note: There are 2 correct answers to this question.
- A. At least one registered product must be assigned to the installed base.
- B. The installed base must be set to active status.
- C. An active service contract must be added to the installed base.
- D. A customer needs to be assigned to the installed base.
正解:A、D
解説:
An installed base is a hierarchical arrangement of products that are located or installed at a customer's location. To use installed bases in cases, you need to perform the following actions:
Assign a customer to the installed base. This is done by adding the customer as an involved party in the installed base header. The customer is the owner of the installed base and the products within it.
Assign at least one registered product to the installed base. This is done by adding the registered product as an item in the installed base hierarchy. A registered product is an instance of a product that is associated with a specific customer. You can also assign products and functional locations (also known as installation points) to the installed base hierarchy. References = Using an Installed Base, Using Installed Bases and Registered Products, Explaining How to Provide Expedited Service, Set Up Guide for SAP Service Cloud Version 2 To effectively use installed bases in cases within SAP Service Cloud Version 2, it is necessary that "A customer needs to be assigned to the installed base," which links the installed base to a specific customer account, providing a clear context for service and support activities. Additionally, "At least one registered product must be assigned to the installed base" to define the scope of products or equipment covered under the installed base, enabling targeted and relevant service actions based on the specific products included.
質問 # 27
Which of the following are required to grant business user access? Note: There are 2 correct answers to this question.
- A. Access restriction
- B. Employee
- C. User ID
- D. Assignment to an organizational unit
正解:B、C
解説:
According to the SAP Service Cloud Version 2 documents and learning resources, the following are required to grant business user access:
User ID. A user ID is a unique identifier for a business user, which is used to log on to the system and to assign a business role. A user ID can be created manually or automatically, and it can be based on the employee ID, the email address, or a custom format.
Employee. An employee is a master data object that represents a person who works for your company and performs a specific role or function. An employee can be assigned to one or more organizational units, and can have one or more business users associated with them.
The other options are not correct because:
Access restriction. Access restriction is a way to control the visibility and editability of data for business users based on their business roles and organizational assignments. Access restriction is not required to grant business user access, but it can be used to refine the access level after the business user is created and assigned a business role.
Assignment to an organizational unit. An organizational unit is a master data object that represents a structural element of your company, such as a department, a team, or a branch. An organizational unit can be assigned to one or more employees, and can be used as an attribute for access restriction.
Assignment to an organizational unit is not required to grant business user access, but it can be used to define the scope of the business user's responsibility and visibility. References = Creating Business Users and Business Roles, Creating Business Roles, Set Up Guide for SAP Service Cloud Version
2, SAP Service Cloud Version 2 | SAP Help Portal
質問 # 28
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